A viral video that has gone viral shows a man who claimed to be a McDonald’s manager telling a customer to go buy some burgers and get the rest in the store.
In the video, which was shared nearly 4,000 times on Facebook and YouTube, the man says, “So this guy came in and he asked us for some beef, and we said no, we don’t have beef.”
The man says the manager explained to him that he didn’t have the correct hamburger on the shelf and that the order had to be made over the phone.
The man, identified as Brian, says the employee, who appears to be an African-American man, said, “You know what?
If you don’t want it, we can’t put it on the menu.””
I just had my burger,” the man responds.
“And he told me I needed to take it to the drive-thru, which is in the back.”
After asking the man if he was sure he wanted the burger, the manager tells him, “That’s right, I know you’re not getting your burger.”
The manager said, “‘Cause I don’t get the fries.”
“So I was like, ‘Why not?
Why not have a McDonalds?” the man replies.
“He said, ‘I don’t even get fries.'”
After telling the manager the order was over the line, the employee goes back to the counter and tells Brian that the customer is in violation of the restaurant’s policies.
The manager told Brian to get his burger back, but Brian says he wasn’t able to get a refund.
The video went viral after it was posted on Monday.
It has been viewed nearly 4 million times and been shared more than 4,600 times on Twitter and Facebook.
McDonald’s apologized to the man.
“We want to make it absolutely clear that our employees are trained and empowered to ensure that the quality of our food and beverage is met with the utmost care and respect, and that we respect the rights of all customers,” McDonald’s said in a statement.
“We are aware of the video and are taking appropriate action.”
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